Shipping & Returns
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2. DESCRIPTION OF SERVICE
The CONNIES DANCE SHOP online store promotes, promotes and resells the products of the suppliers with which it cooperates. The company reserves the right to freely choose the products it promotes in the CONNIES DANCE SHOP and to modify, renew and / or withdraw them at any time and without prior notice. The same applies to its pricing policy, any offers and discounts which it can freely choose and carry out as well as modify, renew and / or withdraw at any time and without prior notice and / or compliance with a deadline.
3. RECEIPT OF REQUEST FOR ORDER & COMPLETION OF ORDERS
CONNIES DANCE SHOP is a department store that cooperates with a variety of suppliers, importers and manufacturers (foreign and domestic) in order to bring you a very wide range of products and in fact at the best possible prices. Therefore, although we take all possible measures for the availability of our products as it appears in the CONNIES DANCE SHOP, there is a case that a product displayed in the CONNIES DANCE SHOP is not finally available or is not available within the delivery time mentioned in the CONNIES DANCE SHOP, for reasons that do not fall within our sphere of influence. For this reason and in order to fully inform you and protect you as much as possible from unforeseen events, the orders are completed as follows:
a) SEND REQUEST FOR ORDER - You can navigate our online store, choose freely through Buldoza the products of your choice and place them in your shopping cart. Then, following the 'steps' that are indicated to you each time, you should proceed with the sending of your request for an order to our company. In order to provide you with the best and most complete service and to facilitate your future purchases during your first order, you register as a Buldoza user by filling in all your personal information requested in the respective registration form. Then, each time after completing your purchases, fill in all the details of your order request that appear on the order form. All information sent to our company falls under the strict policy of protection of your personal data that our company adheres to and is collected and processed with complete security and diligence and only with your explicit consent provided by sending the above form. In any case, every time you send a request to order to our company, you must first have accepted these terms of use, which govern the transactions between us in their entirety as referred to in Article 1 above. You are also responsible for the correctness and legality of your above information which our Company knows only upon your statement.
Upon sending the request for your order, an automated message is displayed that includes the details of the order request that our company will receive, which is also sent to the e-mail address that you have stated to us. All your requests are received by us subject to the availability check of the products included in your order request (which check takes place after the start of the processing stage following your request). At the stage of receiving your request and the automatic viewing of the content of your order request, the processing of your request by our company has not started yet.
b) PROCESS REQUEST PROCESSING - If your order request is sent from 9.00 to 13.30 on a business day and time (Monday to Friday) then you will receive an immediate message at the e-mail address you have stated that your request is in processing stage by our company. Otherwise you will receive this message within the next business day. During the processing of your request, the availability of all the products included in your order request is checked.
i) In case there is availability of all the products included in your request within the delivery time mentioned in our online store then you will be sent a message to the e-mail address and / or the mobile phone number you have stated that will confirm the your order and will include all its details. The shipment of the products will then be made according to the delivery schedule of our partner courier company.
ii) In case there is not available any of the items you placed in the order and / or that a product will be available after the delivery time listed in our online store, then our Company will contact you or by message to the e-mail address and / or mobile phone number that you have stated to us either by direct telephone contact with you through its representative (or in all the above ways) in order to consult with you for any modification, correction or cancellation of your order . If it is not possible to contact you within 10 days of sending your order request, your request will be automatically canceled and you will have to send us a new request again. In any case, any new order (modified or not) will be sent to you again with a new e-mail and / or to the mobile phone that you have stated and this message will be the confirmation of your order based on which you will execute your order. The shipment of the products will then be made according to the delivery schedule of our partner courier company.
c) Our Company can contact you via e-mail and / or mobile phone message that you have stated to us during your registration throughout the delivery until the delivery of your order to you for any issue concerning the receipt, processing, execution and / or transfer of your order and / or payment and / or return of products or for anything else. The parties agree that this communication (via e-mail and / or text message to your mobile phone-sms) also covers the legal requirements for your written notification, notification, order confirmation, where and when required by law. . In case you wish to express your objections, or to provide you with clarifications on the content of a message you have received above, or for any other reason you can contact us either by sending an e-mail and / or a reply to the sms that will you have received and / or call us directly at 22410 94944
6. PRODUCT RETURN PROCEDURE
a) The process for returning the products you have ordered from our website is simple and is done entirely electronically through the field my Account .
Specifically:
The customer finds the order he has received Tickets the product (s) he wants to return notes the reason for the return Takes note of what he wants to do (refund, credit, replacement with the same, replacement with another, etc.) sends the electronic return order.
b) In order for the return of products to be valid (defective or not) the above procedure must be performed and the relevant electronic order must be received by our Company within the time limit set in the product return policy (article 7) for each case of return of products.
c) In any case where return, replacement and / or repair of a product is provided for in accordance with the provisions of Article 7 below, the product must necessarily be accompanied by the original proof of purchase. For all the above cases, they must be in the condition received by the customer, complete and without damage and their packaging must be the one that normally accompanies the product (to comply with the Company codes) and be in excellent condition, together with all the documents that accompanied the product (eg Shipping Receipt, Retail Receipt, etc.).
d) Upon receipt of the returned product you will inform the "My Account" field, while for each subsequent process (such as sending a new product, replacement, etc.) you will be informed both from the "My Account" field and based on its procedure Article 3 above.
e) Especially for the return of products whose order was made by phone, the return of the products regardless of the reason will be made after consultation with the competent department, always within the deadline and under the conditions set in the product return policy (Article 7) during working days days and hours (Monday - Friday: 09:00 - 19:00).
7. PRODUCT RETURN POLICY
1) WITHDRAWAL
For the products of the CONNIES DANCE SHOP Fashion category (clothes, shoes, clothing accessories) the first return and replacement of each order is made without charge of shipping costs, as long as it is done within 14 calendar days and with the shipping we recommend. In all other categories of our products you have the right to return the product you received within 14 calendar days without justification from the day you received it, at absolutely no cost other than the return costs (courier or shipping), which will be done by you liability and your own expenses (unless otherwise specified from time to time by the Company as a whole or specifically for specific products). Prerequisites for exercising the right of withdrawal within 14 days are: Not to have used the product, not to have removed any label or markings (eg stickers, brand marking, etc.) that have on them the products from the clothing items , footwear and accessories, household items and / or electrical appliances should not be unpacked. Also, all items must be returned in excellent condition received without damage, without any defects (subject to the return of defective product), complete and in their packaging (for items received in special packaging -e.g. fragile products - should be returned in their special packaging), while it should also be accompanied by all the necessary documents. Also for items & products related to hygiene (eg swimwear, underwear, socks, razors, etc.), returns are not accepted. You can find the template statement of withdrawal from the contract remotely here .
2) RETURN POLICY AND / OR REPLACEMENT OF DEFECTIVE PRODUCTS
a) Our company takes every possible measure so that all products (regardless of type) are specially and carefully packaged in order to reach you without damage. Our company also knows that among its products are fragile and / or sensitive items and for this reason it takes all the necessary measures (in cooperation with its suppliers and carriers) so that these items are sent in special packaging that fully protect them from damage during transport and / or storage. In very rare cases, however, there is a risk that one of these products will wear out when shipped to you. Also in very rare cases there is a case to receive a product with a defect. For this reason and regardless of your above right of withdrawal which is not affected, we invite you to check the products upon receipt.
b) In case you receive the product without expressing any specific reservation, it means that you have unreservedly received the product from our company. However, in case you find that there is damage and / or a defect in the product, then you can inform us by contacting us by e-mail conniedancewear@gmail.com , informing us if you wish to have a new one sent to you for replacement or if you wish to exercise your right of withdrawal. In case you want a new product to be sent to you for replacement, you can follow the return procedure from the field My Account ), as described in Article 6a.
c) In case the product you received is proven to be defective from its manufacture, then: j) for the products of CONNIES DANCE SHOP (clothes, shoes, clothing accessories) you can request their replacement with the same or another product of and / or the issuance of credit power for a financial year, or interest-free refund of money paid if the product you want to replace is not available, provided that you send the relevant email within 14 days of receipt (return is free of charge from the 1st to the 14th day and at your own expense after the 14th day), ii) for household items (except electrical-electronic appliances) the 14-day withdrawal is valid, and / or the issuance of a credit valid for one financial year, or interest-free refund of the money paid, provided that you send the relevant electronic order no later than 14 days after receipt Refund is free of charge from the 1st to the 14th day and at your own expense after the 14th day) provided that you send the relevant electronic order no later than 14 days after receipt (refund is free from the 1st to the 14th day and at your own expense after the 14th day) otherwise, for ii ) and iii) after the 14th day, the guarantee that accompanies each product is valid, according to the terms of which you can repair the product by the manufacturer and / or its authorized representative and the shipping costs are charged to the sender. For this reason you are obliged to keep and store the warranties of the products without which the warranty terms and related benefits can not apply. In any case, the specific warranty conditions provided for each product apply, and the warranty expires when its time expires.
8. POSSIBILITY OF CANCELLATION OF ORDER
It is possible to cancel your order in the following cases:
a) Before sending / receiving the product - Cancellation is possible by sending an e-mail to conniedancewear@gmail.com or by phone at 22410 94944.